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Missed the session? No worries. You can find an overview of the session with Tristam Jones and Katrin Kirchmann here, as well as [the full recording] and some useful follow-up resources at the bottom of the article.  Adoption isn't a one-time project — it's an ongoing effort. Here's a recap of what we covered in our September Office Hour. Build a solid foundation firstBefore any adoption push, make sure your instance is ready:Clean up your content — stale assets undermine trust and usage Integrate your CRM — this unlocks the ability to connect Showpad usage to sales performance Make Showpad the single source of truth — if sellers can get what they need elsewhere, they will Request an instance audit from your CSM or account manager for a clear health check and recommendations Listen to your users — NPS data is available from your account team; pair it with a short survey or 30-minute conversations with your biggest detractors. Turning a detractor into a champion sends a powerful message

Missed our live session? We have gathered the top strategies, insights, and AI features shared by our experts Deanne O’Sullivan and Audrey Polce below. Catch the [full video recording] at the bottom of this article and don’t forget to check out [our Best Practices]! 💡 Importance of Roleplay in TrainingRoleplay goes beyond traditional lectures to deliver measurable, high-impact results:Retention Boost: Roleplay leads to 75% knowledge retention, compared to just 5% for traditional lectures and 10% for reading or listening. Higher Win Rates: Companies implementing dynamic coaching and roleplay programs see a 28% increase in win rates. Proven Preference: 33% of top-performing sales professionals rank roleplay as the single most effective form of training. Confidence Boost: Purposeful practice increases employee confidence by 75%, directly leading to more confident customer conversations. 🛠️ What "Good" Training Looks LikeDesigning effective training modules requires a structured, bite-si

By the time a buyer sits down with your sales rep, 80% of their journey is already behind them. They've done the research, shortlisted vendors, and — according to Gartner — 85% have already established their purchase requirements before anyone picks up the phone. That means every customer meeting carries more weight than ever. Guided selling is how you make sure your reps show up prepared, relevant, and in control of the conversation. What guided selling actually isGuided selling is a structured approach to helping buyers navigate complexity and arrive at confident decisions. In practice, it means giving reps the right content, context, and conversation flow — organized around the buyer's situation, not your internal folder structure.It's not a feature you switch on. It's a strategy you design. Why it's worth prioritizingThe case for guided selling isn't just anecdotal:Top performers close deals 11x faster than lower performers — guided selling helps close that gap by making best-pract

Library AI's key health metrics are now easier to act on and share, with three targeted improvements built from customer feedback.Admins can export nested drill-down tables of files and pages as .xlsx or .csv for offline review and stakeholder sharing, see percentage breakdowns alongside absolute values to quickly assess relative impact, and rely on a more accurate "undistributed" metric that now correctly accounts for content distributed through courses and pages — so cleanup lists reflect the real state of the library. Access and availabilityAvailable to all customers who have Library AI enabled.Legacy packaging (Content & Coach): A La Carte Platform packaging (Existing customers): Expert Platform packaging (New customers): Expert

Showpad admins can now access governed Genie Assistant usage reporting directly inside Showpad Admin — no exports, no manual data pulls, no switching between tools. The Genie Dashboard delivers a single embedded view of how the organization is using Genie Assistant, covering activity, users, agents, feedback, interactions, opened content, DSR activity, and referenced content, all sourced from curated, validated data models rather than ad hoc extracts. For admins who have deployed Genie Assistant and need to understand adoption, assess which agents are performing, and report confidently to leadership on how AI is driving value across the revenue organization, this gives them the governed, reliable foundation to do it — with the confidence that the numbers they're looking at are accurate and consistent every time. Access and availabilityNote: This is the V1 release. Some data quality limitations may be documented in-product. Known gaps will be addressed in future releases.Legacy packagin

A new Admin App setting gives organizations full control over how sellers create Shared Spaces, ensuring every new space starts from an approved template rather than a blank canvas or an outdated duplicate.Admins can independently choose whether to enforce templates, disable duplication, or both — so governance is precise, buyer experiences are consistent, and Shared Space rollouts at scale are predictable from day one.[Find some best practices on Shared Space Templates here.] Access and availability Legacy packaging (Content & Coach): Content Plus and Ultimate Platform packaging (Existing customers): Advanced Platform packaging (New customers): Advanced

The new Report Builder now delivers full parity with the legacy user engagement report, with nine new measures that give admins and managers a complete picture of how their teams engage with Showpad.Track time spent in the platform, days active percentage, shared spaces activity, course assignments, and learning test outcomes — including pass rates and attempt counts — all in one modern reporting experience.For sales managers and enablement leaders connecting platform activity to rep readiness and buyer engagement, this closes the last gap and makes the legacy report redundant. Access and availabilityAvailable to Admins and Promoted Members on all packages.

Missed our live session? We have gathered the top strategies, insights, and AI features shared by our experts below. Catch the full video recording at the bottom of this article! 💡 The Content & Complexity ChallengeManaging technical enablement across large-scale electrical infrastructure poses unique organizational challenges: Massive Portfolio Scale: Siemens Electrical Products USA manages over 175,000 standard SKUs, scaling to over 500,000 configurable or custom-built product combinations. Content Fragment: With 700,000+ files previously scattered across 12+ disjointed platforms, local drives, and search engines, finding accurate, up-to-date documentation was like finding a needle in a haystack. The Cost of Delays: Electrical infrastructure is a specification-driven market. Delays in providing product specs or technical answers directly stall sales cycles and risk losing projects to competitors.  🛠️ Structuring Data for AI SuccessSiemens spent 16 months overhauling its bac